Airbnb Host Message Templates: 5 Ready-to-Use Examples
Running an Airbnb can be incredibly rewarding, but let’s be honest, it’s also a lot of work. Between managing bookings, cleaning schedules, and responding to guest questions, your time is limited. That’s where having the right templates can make your life so much easier.
Whether you're a seasoned Superhost or just starting out, having a few go-to message templates saves time and helps provide a consistent, professional experience for your guests.
Below are 5 essential Airbnb templates every host should have on hand copy, customize, and make them your own.
1. "Thank You for Booking" Message
Send this message right after a guest books your property. It confirms the booking and set the tone for a smooth stay.Hi {guest_name},Thank you for booking your stay at {property_name}! I'm excited to host you from {arrival_date} to {departure_date}.I’ll be in touch closer to your check-in date with more details, including directions and check-in instructions. In the meantime, feel free to reach out if you have any questions.Looking forward to hosting you!Best,{property_name} team
2. Welcome Message (Sent on Check-In Day)
This message greets your guest on arrival and reassures them you're available if they need anything.
Hi {guest_name},Welcome to {property_name}! I hope you had a smooth journey.If you need anything during your stay, don’t hesitate to reach out via the Airbnb app or call/text me at [Your Phone Number, optional].Enjoy your stay!Warm regards,{property_name} teamClear instructions can eliminate confusion and prevent late-night texts. Send this a day or two before the check-in date.
Hi {guest_name},Here are your check-in details for {property_name}:Address: [Full Address]Check-in Time: After {check_in_time}Entry Instructions:– Use the [keypad/smart lock/keybox] to enter.– Code: [XXXX]– [Include any specific instructions like gate codes or landmarks.]If you run into any issues, feel free to reach out anytime.Safe travels!{property_name}Helps guests leave the place in good shape and ensures a smooth turnover for your next guest.
Hi {guest_name},I hope you had a wonderful stay!As a quick reminder, check-out is by {check_out_time} tomorrow. Here are a few things to help with check-out:– Please leave used towels in the bathroom– Wash any used dishes or place them in the dishwasher– Take out the trash to [trash area location]– Double-check for personal belongingsLock the door on your way out and let me know once you’ve checked out.Safe travels, and thanks again!Best,{property_name} team5. Review Reminder
Guests often forget to leave a review, so a polite reminder can help you build your reputation.
Hi {guest_name},Thank you again for staying at {property_name}! It was a pleasure hosting you.If you have a moment, I’d greatly appreciate it if you could leave a review of your stay. It helps other guests know what to expect and helps me grow as a host.Of course, I’ll be leaving you a review as well.All the best,{property_name} team